Course Objectives: The aim of the basic module is to comprehensively prepare participants for work in the office and administrative sector. They acquire practical knowledge in office organization, communication, and customer service, learn to use digital tools efficiently, and develop professional language skills for everyday business situations. The internship enables direct application in practice and improves the chances of long-term employment.
Office assistant-
Office organizationation and communication
(Basic module 4 months)
Further training
Office assistance – office organization & communication It provides all the important basics for getting started in
commercial and organizational activities. She learn the processes of modern office organization
You will become familiar with the office environment, practice communication skills for everyday office situations (telephone, email, written correspondence), and gain confidence in using digital applications such as MS Office. Through the integrated internship, you will gain valuable experience.
valuable practical experience and improve your chances of a
successful placement in the job market.
Main topics of the further training for pedagogical assistants
- Fundamentals of modern office organization and document management
- Communication in everyday office life: telephone, email, written correspondence, customer contact
- German as a professional language in a commercial environment
- MS Office (Word, Excel, PowerPoint, Outlook)
- Appointment and time management
- Customer service and complaint management
- Digital tools for office work and project organization
- Self-organization & efficient work
- Job application training & labor market integration
- Practical exercises & role-playing games
- Internship (160 hours) in companies and institutions
